Obesity Solutions

Privacy notice

In compliance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties, Obesity Solutions, through Dr. Itzel Fernández Silva, with address at Hospital Ángeles Santa Mónica Polanco, Temístocles 210, Office 110, Polanco neighborhood, Miguel Hidalgo borough, Mexico City, ZIP 11560, and website www.obesitysolutions.com.mx , is responsible for the use and protection of your personal data, and we hereby inform you of the following:

What purposes will we use your personal data for?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

  • To verify your identity.
  • Operation and administration in the delivery of the services provided by Obesity Solutions.
  • To assess the quality of the products and services we provide to you.
  • To inform you about changes to them.

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and help us to provide you with better care:

  1. Creation, study, analysis, updating and preservation of the Clinical Record.
  2. Studies, records, statistics and analysis of Health Information.
  3. To forward your data, where applicable, to other treating physicians.
  4. Billing and collection for services.
  5. Keeping records to follow up on services, provide services in the future and, in general, to follow up on any contracted relationship.
  6. For service satisfaction surveys.

If you do not want your personal data to be processed for these secondary purposes, you may inform us of this from now on through the following mechanism: send a written request to our Personal Data Department at the email address info@obesitysolutions.mx, clearly detailing the data for which you revoke your consent.

Refusal to use your personal data for these purposes may not be a reason for us to deny you the services you request or contract with us.

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Federal Taxpayer Registry (RFC)
  • Nationality
  • Address
  • Home phone number
  • Email address
  • Handwritten signature
  • Age
  • Tax information
  • Bank accounts

Sensitive data

In order to provide medical care and in accordance with applicable health legislation, you will be asked for the following sensitive personal data: religion, current health status, past and present conditions, family medical history, symptoms, relevant medical history and health history. Regarding the personal and sensitive data mentioned, Dr. Itzel Fernández Silva undertakes that the processing will be strictly indispensable for the stated purposes and to handle it under appropriate security measures to protect its confidentiality, and that should another purpose be foreseen, your authorization will be requested by amending the respective Privacy Notice.

How can you access, rectify or cancel your personal data, or object to its use?

You have the right to know what personal data we hold about you, what we use it for and the conditions of such use (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used appropriately (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit a request under the terms set out in Article 29 of the Law and the mechanisms implemented for the exercise of those rights.

To learn about the procedure and requirements for exercising the ARCO rights, we provide the following means: you must send an email to info@obesitysolutions.mx, including the following information:

  1. Full name and address (street, interior and/or exterior number, neighborhood, postal code, city and state).
  2. Identification proving your identity (INE voter ID, valid passport, professional license or immigration document).
  3. If the request is not submitted by the data owner, the document proving the existence of the representation, that is, a public instrument or power of attorney signed before two witnesses, together with identification of the owner and the representative.
  4. A clear and precise description of the personal data for which you seek to exercise one of the ARCO rights, which right is to be exercised and the reasons for doing so.

Upon receipt, the relevant department will have a maximum period of 20 business days to respond to your request; however, this period may be extended by an equal period, which will be notified to you through the means you have indicated for such purposes, stating the reasons for the extension in accordance with Article 32 of the Law.

The contact details of the person or personal data department in charge of handling ARCO rights requests are as follows:

  • Name: Itzel Fernández Silva.
  • Address: Temístocles 210, Office 110, Polanco neighborhood, Miguel Hidalgo borough, Mexico City, ZIP 11560.
  • Email: info@obesitysolutions.mx.

Revoking your consent to the use of your personal data

You may revoke the consent that you have granted us for the processing of your personal data. However, it is important to note that we may not be able to address your request or end the use immediately in all cases, since it is possible that, due to a legal obligation, we may need to continue processing your personal data. Likewise, you should consider that, for certain purposes, revoking your consent will mean that we can no longer provide the service you requested, or the end of your relationship with us.

To revoke your consent, you must submit your request through the following means: send an email to info@obesitysolutions.mx, clearly detailing the data for which you revoke your consent.

How can you limit the use or disclosure of your personal information?

So that you can limit the use and disclosure of your personal information, we offer the following means: by email addressed to the person in charge of your personal data identified above.

You may also register with the Public Registry to Avoid Advertising, if you do not wish to receive advertising from us; for more information consult the PROFECO website.

The use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons and other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with a better service and experience while browsing our site. The personal data we collect through these technologies will be used to identify the market and the preferences our clients hold.

The personal data we obtain from these tracking technologies are the following:

  • Identifiers, username and passwords of a session.
  • The user's browser type.
  • Web pages visited by a user.

How can you find out about changes to this privacy notice?

This privacy notice may undergo modifications, changes or updates arising from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model; or for other reasons.

We undertake to keep you informed about the changes this privacy notice may undergo, through our website www.obesitysolutions.com.mx .

I declare under oath that I have read this privacy notice in its entirety and fully understand its scope and content. I hereby give my consent for my personal data, including sensitive data, to be processed in accordance with this privacy notice.

Last updated: 04/04/2016

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